Privacy Policy

Privacy Policy

Last Updated: 18/11/2025

This Privacy Policy explains how One Step Forward Consultancy (OSFC) and OSF International Social Care Services (OSFISCS) (“we”, “our”, “us”) collect, use, store, and protect your personal information when you access our website, register for our programmes, attend our events, communicate with us, or use any of our services.

We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and transparently.

1. Information We Collect

1.1 Information You Provide Directly

  • Name
  • Email address
  • Phone number
  • Country of residence
  • Job title / professional role
  • Organisation or institution
  • Qualification details (for programme eligibility)
  • Registration details for programmes or events
  • Payment and billing information (when applicable)
  • Any information submitted through our contact form or email communications

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Access times
  • Operating system
  • Pages visited and navigation history
  • Device type

This helps us improve website functionality and user experience.

1.3 Information from Third Parties

We may receive information from:

  • Partner organisations
  • Universities (e.g., Kingston University London)
  • Payment processors
  • Event registration platforms
  • Email newsletter services

2. How We Use Your Information

2.1 Service Delivery

  • To process programme registrations
  • To verify eligibility for CPD programmes
  • To manage event attendance and communications
  • To provide certificates, documentation, and updates

2.2 Communication

  • To respond to inquiries
  • To provide updates, newsletters, and announcements
  • To send reminders, confirmation emails, and related materials

2.3 Programme & Event Administration

  • To plan, organise, and manage training sessions, conferences, and workshops
  • To analyse participation and improve service delivery

2.4 Legal, Safety, and Compliance

  • To comply with legal or regulatory obligations
  • To protect the integrity and security of our services
  • To prevent fraud or misuse

We will never sell, rent, or trade your personal information.

3. Legal Basis for Processing

We process your data under one or more of the following legal bases:

  • Consent: When you register, sign up, or request information.
  • Contract: When your data is required to deliver a service.
  • Legitimate Interest: For improving services and site functionality.
  • Legal Obligation: When required by law or regulatory bodies.

4. How We Share Your Information

4.1 Trusted Third-Party Providers

  • Payment processors
  • Email and communication platforms
  • Event management systems
  • Accreditation and certification partners

4.2 Partner Organisations

When necessary for the delivery of programmes or events (e.g., hosting speakers, verifying participation).

4.3 Legal or Government Authorities

If required by law, court order, or regulatory request.

We ensure all third parties adhere to strict data protection standards.

5. International Transfers

Because OSFC and OSFISCS collaborate with professionals across the UK and Caribbean, your data may be transferred internationally. All transfers are made in compliance with:

  • GDPR (for UK/EU users)
  • Jamaica Data Protection Act 2020
  • Industry best practices

We ensure that adequate safeguards are always in place.

6. Data Storage & Security

We take data security seriously and implement:

  • Secure servers
  • Encryption where appropriate
  • Access controls
  • Regular data audits
  • Staff confidentiality agreements

We retain your information only for as long as necessary for the purposes stated in this policy.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict or object to data processing
  • Withdraw consent at any time
  • Request data portability

To exercise these rights, contact us at:
Email: onestepforwardconsultancy@gmail.com

8. Cookies & Tracking Technologies

Our website may use cookies to:

  • Improve loading speed
  • Personalise content
  • Analyse website performance

You can modify your browser settings to decline cookies if desired.

9. Links to External Sites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites. We encourage users to review their respective privacy policies.

10. Children’s Privacy

Although our services support the development of Social Work practice relating to children, our website and programmes are designed for adults (18+). We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated “Last Updated” date. Continued use of our website constitutes acceptance of the updated policy.

12. Contact Information

For questions, concerns, or privacy-related requests, contact us at:

Email: onestepforwardconsultancy@gmail.com
Address: OSF International Social Care Services